Refund, Return, and Cancellation Policy
At The Tailor's Bench, we are committed to providing you with high-quality products and exceptional service. Please review our refund, return, and cancellation policies carefully to understand your rights and responsibilities.
EU Customers
EU Right to Withdrawal:
Under the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days of receiving the goods, without providing a reason.
To qualify for a return, items must be:
- Unworn and unused
- With original tags attached
- In their original packaging
- Accompanied by a receipt or proof of purchase
Returns must be initiated within 14 days of receiving your order and returned within 14 days of notifying us.
How to Initiate a Return
- Customers must contact us at contact@thetailorsbench.com to request a return.
- Upon review and approval of your return request, we will email you a return shipping label with instructions for sending the item back.
- Items must be securely packaged to prevent damage during transit.
Note:
- For returns due to change of mind, the cost of the return shipping label will be deducted from the refund amount.
- Original shipping costs are non-refundable.
Refund Conditions
Refunds will be processed as follows, depending on the reason for the return:
1. Change of Mind
- Refunds will be issued to your original payment method after the returned item is received and inspected.
- Transaction fees incurred on the original purchase will be deducted from the refund amount.
- Original shipping costs are non-refundable.
- The cost of the return shipping label will also be deducted from the refund amount.
2. Faulty, Damaged, or Incorrect Items
- If the item is faulty, damaged, or incorrect, please notify us within 5 days of delivery.
- We will cover the cost of the return shipping and, if applicable, the cost of shipping a replacement item.
- If a refund is requested instead of a replacement, we will cover all transaction fees and the return shipping cost.
Non-EU Customers
Returns for purchases outside the EU are generally not accepted. However, we may review requests on a case-by-case basis. Approved returns must meet the same conditions as above.
Exchanges
We do not process exchanges.
- If you wish to change an item, you may return the original purchase for a refund and place a new order for the desired item.
Damages and Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 days of delivery at contact@thetailorsbench.com. We will work with you to resolve the issue promptly. Any shipping costs for returning or replacing defective items will be fully covered by us.
Sale Items
All sale items are final sale and not eligible for returns or refunds.
Disclaimers
- Order Cancellations: We reserve the right to cancel any order at our discretion. In the event of a cancellation, you will be notified, and a full refund will be issued.
- Customs and Import Duties: We are not responsible for any additional costs on delivery, including duties, taxes, or fees charged by customs or the carrier on behalf of customs. These charges are the sole responsibility of the customer.
Final Notes
Thank you for choosing The Tailor's Bench. We are a small team, dedicated to providing you with personal and attentive service. We do our best to respond to and action all inquiries and requests promptly. However, as a boutique operation, our response times might occasionally be a little longer than those of large retailers. We appreciate your understanding and patience, and we are committed to ensuring that each interaction with us is worth the wait.
If you have any questions or require further assistance regarding our return or cancellation policies, please don’t hesitate to contact us at contact@thetailorsbench.com. We are here to help and ensure your satisfaction with every purchase.
